RAKdirect. It's all at your fingertips.


Whatever you need, whatever the time, RAKdirect is always just a phone call away. Staffed by our team of customer service professionals who are always on hand to support you with any request or service you require, RAKdirect services are provided FREE of charge.


Using RAKdirect is simple, quick and efficient. Just call 04 213 0000 and you will be able to speak personally to one of our friendly phone banking representatives who will assist you with whatever you need. Alternatively, you can choose to call our automated service on 800 4049 (for RAKBANK customers) or 800 2625 (for RAKBANK Amal customers) and you will be guided step by step and able to complete a wide range of transactions.


24 X 7 X 365


RAKdirect is open 24 hours a day and seven days a week, that's every day of the year!


Pay your Utility Bills


Pay your utility bills quickly and conveniently using RAKdirect. You can pay DEWA and up to six Etisalat numbers including your home, mobile and internet accounts. Transactions take three working days to be credited to your utility bill accounts.


Salary Advance


Arranging for a Salary Advance with RAKBANK is now easier than ever. You don't have to visit a branch or even leave your home or office. It's so easy, you can even arrange a Salary Advance whilst in holiday! What's more, you save AED 100 when you request for a Salary Advance through RAKdirect.


Credit Card Services


Make enquiries about your available balance, minimum payment and payment due dates. You can request for a statement to be sent to you by fax or mail, completely FREE of charge. You can also pay your outstanding RAKBANK Credit Card bills and access many more services quickly and conveniently with RAKdirect.


Start enjoying RAKdirect today!


Just visit your nearest RAKBANK branch and complete a RAKdirect application form. You will be issued with a TIN (Telephone Identification Number) which will help us identify you when you use RAKdirect and ensure the confidentiality of your account information.


Help is just a phone call away


If you need more information about our RAKdirect service, just call one of our friendly and helpful RAKdirect representatives on 04 213 0000.


Chat with one of our experienced web agents about RAKlife